Help

Answers to the questions people ask most.

Privacy & deleting your account

• Delete your accountFrom the app in a minute, or through support if you can't open it.

Account & Ghana Card

• Freeze your account if someone else may be using itStop tokens, gifts and cash-outs leaving your account, from any phone or computer.
• Verifying your Ghana CardWhy everyone on Lift shows one, and how long the check takes.

Tokens, gifts & MoMo

• How tokens workWhat a lift costs, when you're charged, and the fees.
• Buy tokens for someoneTop up a student, a parent or a friend.

Requesting & pickup

• The ride codeHow you know it's the right car.
• Pickups and waitingHow far you walk, and how long the driver waits.
• Why Lift closes at nightNo new lifts between 23:00 and 04:00.

Safety & reporting

• Monitoring and SOSTwo safety layers on every trip.

Driving & points

• Driving with Lift and earning pointsWhat you need, what you earn and how you take it out.