Help · Requesting & pickup

The ride code

Every journey has a 4-digit ride code, shown only on the driver's screen.

At the car, check the driver's face, the car's colour and make, and the plate against the app. Then type the code in your app — or scan the QR on the driver's screen. It only works within 60 metres of the car.

Wrong car, wrong code. After 3 wrong codes, the app tells you both not to travel, and the Lift safety desk is alerted. Don't get in.

Phone dead? The driver can type your own passenger PIN, which you see on your trip screen before the pickup.