Help · Payouts & TomCard

Set up your payouts

Do this once, before you redeem your first points.

Your account PIN: Profile → Account PIN. It's 4 digits, separate from your phone's unlock code, and easy ones such as repeated or consecutive digits aren't accepted. Every redemption needs it.

Your payout number: Wallet → Payout number → Add a payout number. Type your MoMo number and your PIN and tap Send the codes. Type the code we send to that number and tap Confirm the change. The wallet must be in your own name: the Lift team checks it against your Ghana Card.

Changing your payout number: same place, Change number. Codes go to the new number and your current one. The change takes 48 hours to apply and your current number is told, so you can tap Cancel the change if it wasn't you. Until then, a cash-out waits for a check by our team.

Forgot your PIN? Support resets it once they've checked it's you: call the support number in the app. Then set a new one in the app. Too many wrong tries lock the PIN for a while, and more will freeze your cash-outs until support has checked it's you.

Want fuel instead of cash? See Load fuel onto your TomCard.