Help · Account & Ghana Card

Moving to a new phone or number

Your account works on one phone at a time. Your trips, tokens and points belong to the account, not the phone.

New phone, same number: install Lift and sign in with your number and the code we text you. Your old phone is signed out and told. For a short time afterwards, MoMo cash-outs are checked by our team before they go.

New number: on your current phone go to Profile → Change my number, type the new number and tap Send the codes. One code goes to the new number and one to your current number. Type both and tap Move my account. Your old number gets a text to say the account has moved.

Drivers: your payout number doesn't change with your account number. To change it, see Set up your payouts.

Lost your phone or number? To move your account, call the support number in the app. The desk checks it's you first. If someone else may have your phone or SIM, freeze your account straight away.

Signed out and you didn't move? Someone else may have signed in. Freeze your account, then call the support number in the app.