Help · Privacy & deleting your account

What location Lift collects, and when

Passengers: Lift only reads your location while you're using the app, never in the background. It's used when you tap Use my current location, tap I'm at the pickup, confirm at the car, share your location in the chat, or raise an SOS. Confirming only works within 60 metres of the car, so keep location on at the pickup.

Drivers: Lift collects the car's position only from Start journey to Complete journey, so passengers can see you coming and the Lift safety desk can help if something goes wrong. Choose Allow while driving and it carries on with the screen off: Android shows a notification you can't swipe away, and iPhone shows the location arrow. Choose Not now and it's sent only while Lift is open on screen.

Who sees it: passengers see the car on a map until their trip ends. Drivers don't see a passenger's position unless it's shared in the chat, only a tick when the passenger taps I'm at the pickup. On a monitored trip or after an SOS, the Lift safety desk sees the live route.

How long it's kept: GPS tracks are deleted after the period in the Privacy Policy, and the trip keeps only its distance. A track is kept longer if a report, SOS, case or dispute needs it.