Help · Tokens, gifts & MoMo

A purchase that seems stuck

Don't pay again straight away. The Paying with MoMo screen tells you where the payment has got to.

No prompt, or you missed it: after 120 seconds the screen says Not approved in time, and nothing was charged. Tap Try again.

Still confirming with your network: the network hasn't answered yet. You can close the screen. We keep checking and tell you when your tokens are in.

Paid, waiting for staff review: your payment came through and our team is checking it, which can happen with a large purchase on a new account. Your tokens follow once it's cleared.

Charged, but no tokens: a payment that comes through late still adds your tokens, and the receipt says delayed. If your MoMo was charged and the tokens still aren't there after a while, call the support number in the app with the MoMo number, the time you paid and the reference from the Paying with MoMo screen if you have it.

Reversed: if your network reverses a payment, the tokens come off your balance and we tell you.