Help · Safety & reporting

Report a problem or a lost item

Not safe right now? Don't report. Press SOS.

Passengers: tap Report on the trip screen. After the trip, open it from Trips and tap Report. Choose what happened, add any detail and tap Send report.

Drivers: tap Report next to the passenger on your journey screen. You can also give a low rating after the trip, and the app asks if you want to report it, or long-press a message in the chat to report that message.

At the car: if the face, car or plate doesn't match, don't get in. Use the report button on the boarding screen.

What happens next: a report goes to the Lift team, never to the other person. The team reviews every report, and serious ones are looked at straight away. When you rate someone you can also tap Don't match me with them again. It's private both ways, and they aren't told.

Left something in the car? Open the trip from Trips, tap Messages and send I left something in the car. The chat stays open for a short while after the trip. If it has closed, call the support number in the app with the reference on your receipt and the desk contacts the driver. Lift doesn't carry items and can't be responsible for them.